Terms of service

1. Who we are and who your contract is with

These terms are a contract between you and One IBC Limited, a company in Hong Kong. We trade as Offshore Company Corp. In these terms, "we", "us" and "OCC" mean One IBC Limited.

One IBC Limited holds a trust or company service provider (TCSP) licence, number TC001305, issued by the Registrar of Companies in Hong Kong. You can check it on the Companies Registry TCSP register. Our head office is at Unit 1411, 14/F, COSCO Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong.

"One IBC Group" means One IBC Limited and its sister company One IBC Pte. Ltd. "Group company" means either of them.

"You" means the person who places an order. If you order for a company or another person, "you" also means them (see "Ordering for someone else").

One IBC Limited is your contracting party for every order placed on this website. These terms are our master agreement with you. For some services, the service description, your order summary or your quote includes a service schedule that names the company that carries out that part of the work (the "performing company"):

• One IBC Pte. Ltd, a company registered in Singapore (licence number FA20180115), for Singapore corporate secretarial, resident director and registered address services. One IBC Pte. Ltd and One IBC Limited are sister companies in One IBC Group.
• One IBC USA, Inc., which operates our office in Irvine, California, for US registered agent services.
• Công ty TNHH One IBC Việt Nam (One IBC Vietnam Co., Ltd), which operates our office in Ho Chi Minh City, for services provided from that office.
• A licensed local partner in the country where your company is formed, where local law requires a licensed or registered local provider. We do not publish partners' names; we tell you before we file if you ask.

2. What these terms cover

These terms apply when you use this website, request a quote, save an order, place an order or pay an invoice for our services. They also apply to services you renew each year.

Each service is described on its page on this website, in your order summary and, for fixed quotes, in the quote we send you. Those descriptions form part of your contract. A service includes only the items listed for it.

Some costs sit outside a package because the law requires them and they vary, for example a statutory audit or annual state taxes. When a jurisdiction has costs like these, we name them next to the price or in your quote before you pay.

We do not give legal, tax or accounting advice unless we agree in writing to do so under a separate engagement. General information on this website is not advice for your situation.

3. Documents that make up your contract

Your contract is made up of: (1) any written quote or special terms we agree with you for a specific order; (2) the service schedule for your order, where one applies; (3) these terms; (4) our Refund policy; (5) the service descriptions and order summary for your order. If they conflict, they apply in that order.

Our Privacy notice explains how we use personal data. Our AML and KYC policy and our Restricted and sanctioned countries page explain the checks we carry out. We refer to them in these terms, but they do not reduce your statutory rights.

4. Who can order

You must be at least 18 and able to enter into a binding contract. If you act for a company or another person, you confirm that you have authority to bind them.

We may decline any order, including for the reasons in "Our right to refuse or stop acting". If we decline after you have paid, our Refund policy applies.

5. Prices, quotes and how a contract is formed

Prices on this website are in US dollars and include the government fees listed for the package. Where a jurisdiction has a required cost that is quoted separately, such as a statutory audit or a US information return, we say so next to the price. Prices are an invitation to order, not an offer. Every total is calculated again on our server when you order.

When you save an order or receive a fixed quote from us, we hold that price for 30 days. After 30 days we may update the price, and you will see any change before you pay.

To order, you choose a service, give your contact details, tick the box to accept these terms and the Refund policy, and select Pay (or, for bank wire, request an invoice). This is your offer to buy. We record the time you accepted, which shows the version of these terms in force at that time.

The contract starts when we send you an order confirmation by email after your payment is received. For bank wire, the contract starts when we confirm receipt of your wire. If a wire is not received within the time shown on the invoice, the order is cancelled and no contract is formed.

You pay before we complete the identity and due diligence checks the law requires (see "Know your customer checks"). We do not file anything with a registry, pay government fees for you or act as your company's officer until those checks are approved. If we decide not to act for you, we refund what you paid, as far as anti-money laundering and sanctions law allow.

If a price is clearly wrong because of an obvious error, we will tell you before we start work. You can then pay the correct price or cancel for a full refund.

6. Payment, currency and taxes

You can pay by card, PayPal or bank wire. Card payments are processed by GlobalPay Hong Kong (Global Payments Asia-Pacific) or by PayPal, and PayPal wallet payments by PayPal. You enter card details on their hosted payment fields or pages. We never see or store your full card number or security code.

We charge in US dollars. If your card or account is in another currency, your bank or PayPal converts the amount and may charge a fee. We do not control their rates or fees.

For bank wire, we email an invoice from One IBC Limited with our bank details and a payment reference. Please pay the full invoice amount; bank charges are yours. We will never change our bank details by email. If you receive a message saying our bank details have changed, check it with our official channels list on the About page before you pay.

Our prices do not include any VAT, GST or similar tax that may apply in your country. If the law requires us to charge such a tax, we will show it before you pay.

Government fees, registry charges and third-party costs that are not included in a package are quoted in advance. Where a government or registry changes its fees after you order, we will tell you before we pay the new amount.

7. Know your customer checks

As a licensed TCSP, we must identify and verify our clients, the beneficial owners of client companies and people who act for them. The law also requires us to understand the purpose of the business relationship and, where needed, the source of funds and source of wealth. These duties come from the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615), Schedule 2.

After checkout you will receive a link to our client portal. You upload identity documents and proof of address there. We may ask for more documents or certified copies, and for a video call only where our checks require it. You agree to reply to our requests promptly and truthfully.

If you do not provide what we need within 30 days after payment, we will remind you. If we still do not have it, we may stop work, cancel the order and refund you under our Refund policy. Our AML and KYC policy explains the checks.

We keep the records of these checks for at least as long as the law requires, which in Hong Kong is at least five years after the business relationship ends.

Timelines on this website start after we approve your KYC documents. They are estimates. Registries and other providers set their own processing times.

8. What you agree to do

You agree that:

• the information and documents you give us are true, complete and not misleading, and you will tell us promptly if anything changes, including owners, directors, controllers, addresses or business activity;
• you will use your company and our services only for lawful purposes;
• you will not use our services for money laundering, terrorist financing, fraud, bribery, tax evasion or to break sanctions or export controls;
• you, your company and its owners and controllers are not the target of sanctions that apply to us or to the providers we work with, and you will tell us at once if that changes;
• you will not use your company or our services for business that our Restricted and sanctioned countries page says we cannot support;
• you are responsible for your own tax affairs, filings and reporting in every country where they apply, and for getting your own tax advice;
• you will keep your client portal login secure and tell us promptly if you think someone else has used it;
• you will not use our office address as your business address unless you have bought a registered office or address service from us that covers that use.

9. Our right to refuse or stop acting

We may refuse an order, pause work or end our services, with immediate effect where the law requires, if:

• we cannot complete the checks required by Cap. 615, Schedule 2, for example because documents are missing, inconsistent or not provided in time;
• we suspect that the service may be used for money laundering, terrorist financing, fraud, tax evasion or a breach of sanctions;
• you, your company or a related person becomes subject to sanctions, or dealing with you would expose us or our providers to sanctions risk;
• you give us false or misleading information, or seriously break these terms;
• fees remain unpaid after the due date and a reminder (see "Renewals and unpaid fees");
• a regulator, registry, court or law enforcement agency requires it.

10. What happens if we refuse or stop acting

If we stop acting as your company's registered agent, company secretary, director or address provider, we may resign from those roles and file the notices the law requires. You must appoint a replacement in time.

In some cases the law may stop us from telling you why we have refused or stopped acting. Hong Kong law makes it an offence to tip off a person about a suspicious transaction report (for example, Organized and Serious Crimes Ordinance, Cap. 455, section 25A).

Refunds after refusal or termination follow our Refund policy. Where the law requires us to hold, freeze or report funds, we must follow the law before we can make any refund.

11. Registries, banks and other providers

Many parts of our service depend on third parties, for example company registries, licensed local partners in other jurisdictions, banks and payment institutions, notaries and couriers. They make their own decisions under their own rules.

Opening a bank or payment account is always the decision of the bank or institution. We introduce you and help prepare your application. We cannot promise that an account will be opened, how long it will take, or which products you will be offered.

Registries may reject a company name, request more documents or change their fees or processing times. We will tell you when this happens and what it means for your order.

Where a third party provides part of a service, we choose them with reasonable care. We are not responsible for their independent decisions, but this does not limit our responsibility for our own work.

12. Director, secretary and registered office services

If you buy a resident or professional director, company secretary or registered office service, the person or company we provide is disclosed to the registry where the law requires it. They act within the law and their duties to the company. They will not follow instructions that are unlawful or that break these terms.

You agree to give them the information they need to meet their duties, including the company's registers and accounting records, and to meet any deposit or indemnity arrangement stated in the service description.

13. Timelines and service levels

Formation times are shown as "from X business days after KYC approval". They depend on registries and third parties and are estimates, not guarantees. We reply to messages within 1 business day.

We will provide our services with reasonable care and skill, as Hong Kong law requires (Supply of Services (Implied Terms) Ordinance, Cap. 457).

14. Renewals and unpaid fees

Most company services are annual. The year-2 renewal price is shown before you order. Renewals are due each year on the anniversary of your company's incorporation or of the start of the service, unless your invoice says otherwise.

We send renewal reminders 60, 30 and 7 days before the due date, with an invoice you can pay on the website. We do not charge your card automatically for renewals unless you have agreed to that separately. We do not charge a late fee.

If you do not want to renew, tell us in writing before the due date. Some registries require formal steps to close a company or change its agent. We will tell you what these are and what they cost.

If renewal fees are not paid, government fees and penalties may not be paid on time. After a reminder, we may stop acting and resign from our roles. The registry may then fine the company or strike it off the register. Restoring a company is usually slow and costly, and the cost is yours.

15. Ordering for someone else

If you are an adviser, accountant or reseller ordering for a client, you confirm that you have their authority. You remain responsible for paying our fees for that order. We must still carry out our checks on the client company, its owners and controllers, and we may contact them directly for that purpose.

16. Intellectual property

We own, or have licensed, the content of this website, our templates and our tools. You may use them to receive our services but not copy or resell them.

Once you have paid, you may use the documents we prepare for your company, such as its constitution and resolutions, for that company's purposes.

You keep the rights in the documents and information you give us. You allow us to use them to provide the services and to meet our legal duties.

17. Confidentiality and personal data

We treat your information as confidential. We share it only with our staff, the performing company named for your service, the registries, local partners, banks and other providers needed to deliver your service, our professional advisers, and regulators, courts or authorities where the law requires or allows it. We do not share it within our group for marketing.

Registries in some jurisdictions make certain company information public, such as directors or shareholders. Where that applies, we will tell you before filing.

Our Privacy notice explains how we collect, use, store and transfer personal data, including KYC documents, and your rights under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and, where it applies, the EU or UK GDPR.

18. Our liability to you

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

We are not liable for loss caused by the independent decisions of registries, banks or other third parties, by information you gave us that was wrong or incomplete, or by your delay in replying to our requests.

We are not liable for indirect or consequential loss, or for loss of profit, business or opportunity, unless the law does not allow this exclusion.

Otherwise, our total liability for any claim relating to an order is limited to the fees you paid us for the service that the claim relates to in the 12 months before the claim arose.

These limits apply only as far as they are reasonable under the Control of Exemption Clauses Ordinance (Cap. 71). If you are a consumer, they do not affect your statutory rights.

19. Your responsibility for losses you cause

If you break these terms, give us false information or use our services unlawfully, you will cover the reasonable losses, fines and costs we or our officers suffer as a direct result, including when we act as your company's director, secretary or agent.

This does not apply to losses caused by our own negligence or breach. If you are a consumer, this clause applies only as far as it is reasonable (Cap. 71, section 9).

20. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, for example registry system outages, changes in law, government action, sanctions, pandemics, natural disasters, war or failures of communication networks. We will tell you promptly and do what we reasonably can to reduce the impact. If the delay lasts more than 60 days, either of us may cancel the affected service, and our Refund policy applies.

21. Electronic communications and signatures

You agree that we can make and keep our contract, notices and records electronically. Ticking the acceptance box and selecting Pay is how you accept these terms online. Under the Electronic Transactions Ordinance (Cap. 553), a contract is not invalid only because it was made by electronic records.

Some documents, such as certain registry forms, powers of attorney, statutory declarations or documents for use abroad, may still need a handwritten signature, a certified copy, notarisation or an apostille. We will tell you when that is needed.

We send notices to the email address in your order or client portal. You send legal notices to us by email to privacy@offshorecompanycorp.com or by post to our head office. An email notice is received when it reaches the recipient's mail server, unless the sender receives a delivery failure message.

22. If you are a consumer in the EU, EEA or UK

Most clients order for business purposes. If you are an individual acting mainly outside your trade, business or profession, and you live in the EU, EEA or UK, you are a consumer. The following applies to you and overrides anything else in these terms.

You can withdraw from the contract within 14 days after it is formed, without giving a reason. Our Refund policy explains how, and includes a model withdrawal form.

If you ask us to start work within the 14 days, you must pay for what we have done up to the time you tell us you are withdrawing, in proportion to the whole service. This includes government fees and third-party costs we have already paid for you.

If we have fully performed the service within the 14 days, you lose the right to withdraw, but only if you asked us to start and confirmed that you knew you would lose the right. We will ask for this request and confirmation before we start work.

You also keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in the courts of that country.

23. Complaints

If you are unhappy with our service, email customer.success@offshorecompanycorp.com with your order number, or write to our head office. We acknowledge your complaint within 2 business days and send you a full written answer within 30 days.

Our Legal contact and complaints page explains the process and where you can go if you are not satisfied with our answer. Making a complaint does not affect your legal rights.

24. Governing law and disputes

These terms and any dispute about them, including non-contractual disputes, are governed by the law of the Hong Kong Special Administrative Region.

Before starting formal proceedings, we will both try in good faith to settle the dispute by discussion for at least 30 days. This does not stop either of us from seeking urgent relief from a court.

The courts of Hong Kong have exclusive jurisdiction. Either of us may use the Hong Kong Small Claims Tribunal for claims within its limit.

If you are a consumer in the EU, EEA or UK, you may also bring proceedings in the courts where you live, and we may bring proceedings against you only in those courts.

25. Changes to these terms

We may update these terms, for example when the law or our services change. Each version has a version number and date.

An order is governed by the version you accepted at checkout. For annual services, we will email you at least 30 days before a new version applies at your next renewal. If you do not agree, you can choose not to renew before the renewal date.

26. Other legal terms

Entire agreement: the documents listed in "Documents that make up your contract" are the whole agreement between us about your order. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

Assignment and subcontracting: you may not transfer your rights under this contract without our written consent. We may use the performing companies and licensed local partners described in "Who we are" to carry out parts of the service. We may transfer the contract to another group company that holds the licences needed to provide the service, and we will tell you if we do. If you are a consumer, a transfer will not reduce your rights.

Third parties: only you and we can enforce these terms. The Contracts (Rights of Third Parties) Ordinance (Cap. 623) does not apply, except that our officers, staff and the performing company for your service may rely on "Our liability to you".

Severability: if a court finds any part of these terms invalid, the rest stays in force.

No waiver: if we delay enforcing a right, we can still enforce it later.

Language: these terms are written in English. If we provide a translation, the English text prevails if they differ, unless the mandatory law of your country says otherwise.