Refund policy

1. What this policy covers

This policy explains when One IBC Limited (Offshore Company Corp) refunds money paid for its services. It forms part of our Terms of service. It applies to orders paid by card, PayPal or bank wire and to renewal invoices, including services carried out by a performing company named in your order.

2. If we cannot incorporate your company

If we cannot incorporate your company, we refund the service fee (minus courier costs).

3. If we decide not to act for you

You pay at checkout, before our identity and due diligence checks are complete. We do not file anything or pay government fees for you until we approve your KYC documents.

If we decide not to act for you after those checks, we refund what you paid. If you do not send the documents we need within 30 days after payment and a reminder, we may cancel the order and refund you on the same basis. Where anti-money laundering or sanctions law requires us to hold, freeze or report funds, we must follow the law first, and we may only be able to return money to the account it came from.

4. Costs that cannot be refunded

Some money leaves our hands once work starts. Government fees and third-party costs that we have already paid for you cannot be refunded. For example:

• government and registry fees that have been paid;
• fees charged by licensed local partners, notaries, translators and apostille offices for work already done;
• courier costs for documents already sent.

5. Cancellations and other refund requests

You can ask to cancel an order at any time by email. We review every other refund request case by case, taking into account the work done and the costs already paid for you.

If you tell us before a renewal due date that you do not want to renew, we will not charge you for the next year.

6. Your 14-day right to withdraw (EU, EEA and UK consumers)

If you are a consumer living in the EU, EEA or UK, you can withdraw from the contract within 14 days after it is formed, without giving a reason.

To withdraw, send us a clear statement by email to customer.success@offshorecompanycorp.com, or by post to our head office at Unit 1411, 14/F, COSCO Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong, with your order number and the date you placed the order. You can use the model withdrawal form below, but you do not have to. You only need to send it before the 14 days end.

If you asked us to start work during the 14 days, you pay a fair share for the work done up to the time you told us, compared with the full service. This includes government fees and third-party costs we have already paid for you.

If we have fully performed the service during the 14 days, you can no longer withdraw. This only applies if you asked us to start and confirmed that you understood you would lose the right to withdraw.

We refund you within 14 days after we receive your withdrawal notice, using the same payment method you used, unless you agree otherwise. You do not pay any fee for the refund.

7. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

• To: One IBC Limited (Offshore Company Corp), Unit 1411, 14/F, COSCO Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong. Email: customer.success@offshorecompanycorp.com.
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:
• (*) Delete as appropriate.

8. Bank and payment account introductions

The bank or payment institution decides whether to open an account. Our fee pays for pre-screening, the introduction and help with the application, and it does not depend on the bank's decision.

9. Refundable deposits

Some services need a refundable deposit, such as the Singapore resident director service. The deposit is quoted and invoiced separately, and the invoice explains when it is returned and what may be deducted from it.

10. How to ask for a refund

Email customer.success@offshorecompanycorp.com, or write to us through the client portal, with your order or invoice number, the amount and the reason. We reply within 1 business day.

Our finance team checks the order, the work done and any costs paid, and a senior manager approves each refund before we pay it. For EU, EEA and UK consumers who withdraw, the 14-day legal deadline applies.

11. How refunds are paid

We refund to the same payment method you used. Card and PayPal payments are refunded through the provider that took them (GlobalPay Hong Kong or PayPal). Wire payments are refunded by bank transfer to the account the money came from. We refund in US dollars. Your bank or PayPal may convert it, and exchange rates may differ from the day you paid.

The time a refund takes to reach you after we send it depends on your bank, card issuer or PayPal.

12. Chargebacks and payment disputes

Please contact us before you ask your bank or PayPal to reverse a payment. We can usually solve the problem faster.

If you open a dispute, we may pause work on the order while it is open, and we will give the card issuer or PayPal the order records, including your acceptance of our terms and the work done. A dispute does not affect your statutory rights.

13. Your legal rights

Nothing in this policy limits your rights under the law, including the right to a remedy if our service is not provided with reasonable care and skill.

14. Contact

One IBC Limited (Offshore Company Corp), Hong Kong TCSP licence TC001305, Unit 1411, 14/F, COSCO Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong. Email: customer.success@offshorecompanycorp.com.