Privacy notice

1. Who we are and what this notice covers

This website and client portal are run by One IBC Limited, a company in Hong Kong that trades as Offshore Company Corp (OCC). We hold Trust or Company Service Provider licence TC001305 from the Hong Kong Companies Registry. Our head office is Unit 1411, 14/F, COSCO Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong.

One IBC Limited decides why and how your personal data is used. In data protection law that makes us the "data user" (Hong Kong), the "controller" (EU and UK), the "organisation" (Singapore) and the "personal data controller" (Vietnam).

One IBC Limited and One IBC Pte. Ltd (Singapore registration no. FA20180115) are sister companies in One IBC Group. Our Terms of Service name the company that carries out each part of a service (the "performing company"): One IBC Pte. Ltd in Singapore, One IBC USA, Inc. in the United States or Công ty TNHH One IBC Việt Nam (One IBC Vietnam Co., Ltd) in Vietnam. A performing company uses your data only to carry out that work, and may also be responsible for it under its own local law. One IBC Limited stays your contact for every privacy request.

This notice covers offshorecompanycorp.com and everything behind it: our forms, call booking, checkout, the Ask OCC assistant, the client area at /myaccount (My account) (accounts, document vault, identity checks, company formation and company secretarial records), the emails we send, and cookies.

For any privacy question or request, email privacy@offshorecompanycorp.com or write to our office address above.

2. Personal data we collect

We collect only the data we need for the service you ask for. Fields marked optional are optional. The list depends on how far you go with us: a visitor who sends one question gives us much less than a client who forms a company.

• Enquiries (contact, quote, call booking, price list, shortlist, partner forms): your name, email, phone or WhatsApp number, country of residence, what you need, your message, and for calls the time slot, time zone and language. Partners also give firm details.
• Checkout and orders: proposed company names, business activity, your name as on your passport, email, phone, country of residence, payment method, order details, invoices and the time you accepted our terms.
• Payments: the payment status and a reference from our payment processor or bank. We do not receive or store full card numbers or card security codes.
• Client portal account: your name and email, sign-in links we email you, your two-step sign-in method (an authenticator app secret or a passkey's public key; we never receive your fingerprint or face data from a passkey), and your signed-in devices with browser type, approximate location from IP address and sign-in times.
• Team members: if your account lets several people work on the same company, the name, email and role of each person you invite, and who did what in the account.
• Identity and due diligence (KYC/CDD): passport or national ID, proof of address, date of birth, nationality, residential address, and the same details for directors, shareholders, beneficial owners (UBOs) and company secretaries. Also whether a person is a politically exposed person (PEP), the results of sanctions, PEP and adverse media screening, and our risk rating.
• Company records: statutory registers of directors, members, beneficial owners and secretaries, share details, company documents we prepare or you upload, and filings with registries.
• Emails: which service, security and marketing emails we sent you, whether they were delivered or bounced, your email preferences, and unsubscribe records.
• Account history: notes, calls, tasks and messages our staff record about your enquiry or account in our customer records system (CRM).
• Ask OCC assistant: the questions you type and the page you are on. See the Ask OCC section below.
• Your choices: whether you agreed to be contacted, your marketing choice, the version of this notice shown to you and the time.
• Campaign data (only where your cookie choice allows it): the advert or campaign that brought you to us, such as UTM tags, Google or Meta click IDs, the landing page and the referring website.
• Technical data: your IP address is used to limit abuse and protect your account. With website forms we store only a one-way hash of it. Our hosting provider also sees standard request data such as browser type in its logs.

3. Identity documents and sensitive data

As a licensed Trust or Company Service Provider, we must identify and verify our clients and their beneficial owners before we act for them, and keep checking them while we do. That is why we ask for identity documents and ownership details in the client portal. We do not ask for these on the public website pages.

Screening against sanctions, PEP and adverse media lists can show information about criminal allegations or convictions, or a person's public or political role. We use it only to meet our anti-money laundering duties and to decide whether we can act, and only trained staff can see it.

Identity checks with a face scan (liveness check) are used only if we switch on an outside identity verification provider. If we do, the provider compares a selfie or short video with your ID photo, which involves biometric data. We will ask for your explicit consent first and offer another way to verify you, such as a certified copy of your documents. Until a provider is switched on, our staff check your documents by hand.

We do not ask for health data, religious beliefs or sexual orientation. Please do not include this kind of information, or bank or card details, in forms, the chat or uploaded files unless we ask for a specific document. If you do, we will use it only to reply to you, or delete it.

4. Why we use your data and our legal basis

We use your data only for the purposes below. For people in the EU, EEA and UK, we also name the legal basis under Article 6 of the GDPR and UK GDPR. For people in Vietnam, see the Vietnam section.

• To answer your enquiry, prepare a quote or hold a call: steps you ask for before a contract (Art. 6(1)(b)). One follow-up on the same enquiry: our legitimate interest in completing it (Art. 6(1)(f)).
• To take your order, form and administer your company, keep its statutory registers, file with registries, invoice you and take payment: to perform our contract with you (Art. 6(1)(b)), and to meet company law duties in the place your company is registered.
• To run your portal account, sign you in safely, show you your devices and let your team members work together: to perform our contract (Art. 6(1)(b)) and our legitimate interest in keeping accounts secure (Art. 6(1)(f)).
• To verify identity, screen against sanctions and PEP lists, rate risk and monitor the relationship (KYC/CDD): our legal obligations under Hong Kong's Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615). For people in the EU, EEA and UK, where no EU or UK law requires this, we rely on our legitimate interest in meeting our Hong Kong legal duties and preventing financial crime (Art. 6(1)(f)), and on Art. 6(1)(c) where EU or UK law applies. We process data about criminal offences only as the law allows (Art. 10). Biometric data, if used, only with your explicit consent (Art. 9(2)(a)).
• To keep client, KYC, order and payment records after the relationship ends: our legal obligations under AMLO and tax law. See "Keeping records and deleting data".
• To send service and security emails (sign-in links, order updates, invoices, security alerts): to perform our contract (Art. 6(1)(b)) and our legitimate interest in account security (Art. 6(1)(f)). You cannot opt out of these while you have an account.
• To send marketing emails: your consent (Art. 6(1)(a)).
• To keep our customer records (CRM) accurate and plan follow-ups: our legitimate interest in running our business (Art. 6(1)(f)).
• To measure how the site is used and which adverts work: your consent where we ask for it first (Art. 6(1)(a)). See the cookie policy.
• To protect the site and portal from spam, bots, fraud and abuse: our legitimate interest in security (Art. 6(1)(f)).
• To answer questions in the Ask OCC assistant: steps you ask for before a contract (Art. 6(1)(b)) and our legitimate interest in quick, accurate answers (Art. 6(1)(f)).
• To handle privacy requests and complaints, and to defend legal claims: legal obligations (Art. 6(1)(c)) where EU or UK law applies, otherwise our legitimate interest (Art. 6(1)(f)).

5. Data about other people

When you order a company, you usually give us details of other people: directors, shareholders, beneficial owners, company secretaries and colleagues you invite to your account. Please give them a copy of this notice or a link to it before you do. We may contact them directly to verify their identity, as the law requires.

6. Marketing

We send marketing only if you tick the optional marketing box. The box is never ticked for you, and your request is handled the same way whether you tick it or not.

If you agree, we will use your name and email address to send you news, guides and offers about company formation, company secretarial and accounting services, bank-account introduction support, and related corporate services from Offshore Company Corp. We send marketing by email only.

You can withdraw your consent at any time, free of charge, with the unsubscribe link in every marketing email, in the email preference centre, or by writing to privacy@offshorecompanycorp.com. We then stop and keep your email on a suppression list so we do not contact you again by mistake.

We do not sell your personal data, and we do not give it to other companies for their own marketing.

Messages about your own request or order, such as a quote, a booking confirmation or an invoice, are service messages, not marketing. If you give us a Singapore phone number, we will not send you marketing calls or messages to it unless you have given clear consent or we have checked the Singapore Do Not Call Registry.

7. Ask OCC, our AI assistant

Ask OCC is an AI assistant, not a person. When it is switched on, it may use a large language model called Claude, provided by Anthropic. It answers from our published prices and facts, and it can make mistakes. Its answers are general information, not legal or tax advice.

When you use it, we send your messages in that conversation and basic page context (such as the jurisdiction or service you are viewing) to our server and, when the AI model is on, to Anthropic to produce an answer. We do not send your name or email to Anthropic unless you type them into the chat. Please do not type passport, bank or card details.

We do not store the chat on our servers when you only ask questions. Your browser keeps a random session ID for that tab so we can limit the number of messages per hour. If you rate an answer, we keep the rating with that session ID.

We keep a copy of the chat (up to the last 30 messages) only if you ask us to email you a summary or to save a quote. The copy is stored with that request and kept for the same period as other enquiries.

Ask OCC suggests jurisdictions, packages and prices. It does not make any decision that has a legal or similarly significant effect on you, such as accepting or refusing you as a client. Those decisions are made by our staff after our KYC checks. You can ask to talk to a person at any time.

8. Cookies and similar technologies

We use strictly necessary cookies to run the site and checkout. We use analytics and marketing cookies only as your cookie choice allows. Wherever you are, they stay off until you accept them. You can change your choice at any time with "Cookie settings" in the footer.

Our cookie policy lists every cookie and storage item we use, what it is for and how long it lasts.

9. Who we share your data with

We share personal data only with the companies below. Our service providers act on our instructions (processors). The other recipients use the data for the purpose described. Some providers are used only when a feature is switched on.

• Our group and performing companies: One IBC Pte. Ltd (Singapore), our sister company in One IBC Group, and, when our Terms name them for your service, One IBC USA, Inc. (United States) and One IBC Vietnam Co., Ltd (Vietnam). They receive only the data needed to carry out that service. We do not share data within our group for marketing.
• Website, portal hosting and server functions: Vercel Inc. (United States; servers in the region we choose, planned Singapore).
• Database: Neon (Postgres), hosted on Amazon Web Services in Singapore (ap-southeast-1). It holds enquiries, accounts, orders, invoices and our customer records (CRM).
• Document storage: a cloud object storage provider holds only files we have encrypted; the provider cannot read them.
• Email delivery: Amazon Simple Email Service (Amazon SES), run by Amazon Web Services in its Singapore region (ap-southeast-1), for service, security and marketing emails.
• Call booking: Cal.com (United States).
• Bot protection: Cloudflare Turnstile (United States).
• Card and wallet payments: PayPal (card payments and the PayPal wallet) and GlobalPay Hong Kong (Global Payments Asia-Pacific) for card payments. You enter your card details on their hosted payment fields or pages, so we never see your full card number. They act under their own terms for fraud prevention and legal duties, and tell us whether the payment succeeded.
• Bank transfers: our bank, which receives your payment reference and sender details.
• AI assistant: Anthropic PBC (United States), when the Claude model is switched on.
• Identity verification and screening, only if we switch it on: an outside identity verification or screening provider. We will name the provider and its location here before we use it.
• Sales and marketing systems, only if we connect them: HubSpot or Salesforce. We send them only an approved list of fields (such as name, email, company and enquiry status) and never identity documents or screening results. We can disconnect them at any time.
• Analytics and advertising (only after you accept those cookies): Google (Tag Manager, Analytics, Ads).
• Company registries, licensed local partners, registered agents, company secretaries and banks in the place where your company is formed or where you ask us to introduce you. They receive what that service needs and use it under their own rules. Some company registers are open to the public where the law requires it.
• Regulators, law enforcement, financial intelligence units, courts and professional advisers, when the law requires it or to protect our legal rights. The law may stop us from telling you about some of these disclosures.
• A buyer or successor, if our business is sold or reorganised, under the same protections as this notice.

10. Transfers outside your country

We are in Hong Kong, our database and our sister company are in Singapore, performing companies are in the United States and Vietnam, and several providers are in the United States. To form a company abroad we must also send details to the registry and agents in that country. Your data may therefore be processed outside the place where you live.

Where the law requires a safeguard, we use one of these: for the EU and EEA, the European Commission's Standard Contractual Clauses (Decision (EU) 2021/914), or the EU-US Data Privacy Framework (Decision (EU) 2023/1795) for US providers certified under it; for the UK, the International Data Transfer Agreement or UK Addendum, or the UK Extension to the Data Privacy Framework; for Singapore, contracts that give a comparable standard of protection; for Hong Kong, contract terms based on the Privacy Commissioner's recommended model clauses; for Vietnam, the cross-border transfer impact assessment the law requires, kept up to date.

When we send details to a registry or agent in the country where you asked us to form your company, and no other safeguard is available, the transfer is necessary to perform the contract you asked for (GDPR Art. 49(1)(b)).

You can ask us for more information about the safeguard used for a transfer, or a copy of it, at privacy@offshorecompanycorp.com.

11. How long we keep your data

We keep personal data only as long as we need it for the purpose we collected it for, or as long as the law requires. Then we delete it or remove the details that identify you.

• Enquiries, quote requests, call bookings, price lists and partner applications that do not lead to an order: 24 months after our last contact, then anonymised. Chat copies you asked us to email or save are kept with the enquiry.
• Saved carts and resume links: the link works for 30 days; we delete the cart 90 days after the link expires.
• Checkouts you start but do not submit: 12 months, then your contact details are removed.
• Client records, including KYC/CDD documents, screening results, risk ratings, orders, invoices and payments: at least 5 years after our business relationship ends, as Hong Kong anti-money laundering law requires. Longer only if a law, investigation or legal claim requires it.
• Access logs for the document vault: for as long as we keep the document they relate to.
• Statutory registers and company documents: while we act for the company, then for as long as the company law of the company's country requires.
• Biometric data from a liveness check (only if a provider is switched on): deleted by the provider after the check. We keep only the result.
• Portal account and device records: while your account is open. Sign-in and security logs: 12 months.
• Email delivery log (metadata only, such as the date, the type of email and whether it was delivered, not the content): 24 months. Unsubscribe and suppression records: for as long as we need to respect your choice.
• Privacy requests and complaints: 3 years after we close them.
• Cookies: see the cookie policy for each cookie.

12. Keeping records and deleting data

As a licensed Trust or Company Service Provider, we must keep customer due diligence and transaction records, including copies of identity documents and screening results, for at least 5 years after the business relationship ends (Anti-Money Laundering and Counter-Terrorist Financing Ordinance, Cap. 615, Schedule 2, section 20).

If you ask us to delete data we must keep under that duty, we will delete what we can and restrict the rest, so it is used only for the legal purpose. We will tell you what we kept and why. We delete or anonymise it when the retention period ends.

Some company records must be kept or filed under the company law of the place where your company is registered, and public registers are controlled by the registry, not by us.

If you never became a client, the AMLO duty does not apply, and we will delete your enquiry when you ask, unless we need it for a legal claim.

13. How we protect your data

We use technical and organisational measures that fit the risk. They include:

• Encrypted connections (HTTPS with HSTS) for every page, form and portal screen.
• Security headers that limit which outside scripts can run on our pages.
• Portal sign-in by one-time email links, with two-step sign-in by an authenticator app or a passkey. You can see your signed-in devices and sign them out.
• Each file in the document vault is encrypted on its own (AES-256-GCM with envelope encryption). Files are opened only through signed links that expire after a short time, and every access is logged.
• Access for our staff only through named accounts, with roles that limit what each person can see and change. Only staff who need identity documents for their work can open them.
• When we connect a sales or marketing system, only an approved list of fields is sent, never identity documents or screening results.
• Rate limits and a bot check on forms, sign-in and the chat. IP addresses from website forms stored only as a one-way hash with a secret key.
• No names, emails or phone numbers in our application logs.
• No card data on our systems: you enter card details on the hosted payment fields or pages of PayPal or GlobalPay Hong Kong, who are responsible for card security under the PCI DSS standard.

14. If something goes wrong

If a personal data breach happens, we act to contain it and assess the risk. Where the law requires, we tell the regulator and the people affected within the legal time limit. For example, the GDPR and UK GDPR require notice to the regulator within 72 hours where a breach is likely to risk people's rights, Vietnam requires notice to the Ministry of Public Security within 72 hours, and Singapore requires notice to the PDPC within 3 calendar days after we assess that a breach is notifiable. In Hong Kong we notify the Privacy Commissioner and affected people where there is a real risk of harm, following the Commissioner's guidance.

15. Your rights

Depending on where you live, you can ask us to:

• Tell you whether we hold data about you and give you a copy.
• Correct data that is wrong or incomplete.
• Delete your data, subject to the record-keeping duties above.
• Restrict how we use your data, or object to our use of it. You can always object to marketing, and we will stop.
• Give you the data you provided in a common machine-readable format, or send it to another organisation (EU, EEA and UK).
• Withdraw your consent at any time. This does not affect what we did before you withdrew it.
• Explain how a decision was made, and let a person review it. We do not make decisions about you by automated means alone that have legal or similarly significant effects. Screening tools flag possible matches, and our staff decide what to do.
• Complain to us or to a regulator (see below).

16. How to make a request or complaint

Email privacy@offshorecompanycorp.com, or use "Your privacy rights" in the site footer, which opens our contact form with a privacy request. Clients can also see and download their documents in the portal. Requests are free. We may ask for information to confirm your identity before we act, and we will use it only for that purpose.

We reply within the time your law allows. That is within 40 days for Hong Kong access and correction requests, within one month for the GDPR and UK GDPR (we may extend this by up to two further months for complex requests and will tell you why), and as soon as reasonably possible, normally within 30 days, for Singapore. For Vietnam, we acknowledge your request within 2 working days and then act within the limits in Decree 356/2025/ND-CP.

If you complain to us about how we use your data, we acknowledge the complaint within 2 business days and send you a full reply within 30 days. If you are not satisfied, you can go to a regulator.

Anti-money laundering law may stop us from telling you about some checks or reports, or from giving you some screening information. If so, we will give you everything else.

17. Regulators

You can complain to the data protection regulator where you live or work, or where you think the problem happened. For example:

• Hong Kong: Office of the Privacy Commissioner for Personal Data (pcpd.org.hk).
• EU and EEA: the supervisory authority in your country, listed by the European Data Protection Board (edpb.europa.eu).
• United Kingdom: Information Commissioner's Office (ico.org.uk).
• Singapore: Personal Data Protection Commission (pdpc.gov.sg).
• Vietnam: Ministry of Public Security, Department of Cybersecurity and High-Tech Crime Prevention (A05).

18. Extra information for people in Vietnam

Vietnam's Law on Personal Data Protection No. 91/2025/QH15 and Decree 356/2025/ND-CP apply to foreign organisations that process the personal data of people in Vietnam.

We ask for your consent in a clear, separate way for each purpose. Silence, inaction or a pre-ticked box is never consent. Sending a form or starting a chat is consent to use your data to answer that request. Marketing emails and analytics or advertising cookies each need their own consent.

Some data we process is sensitive personal data under Vietnamese law: images of ID cards, bank and financial data, information on criminal records from screening, biometric data (only if a liveness check is switched on) and online behaviour tracking such as advertising cookies. In the portal we ask for separate, explicit consent before we collect it, except where the law allows us to process it without consent. We use advertising cookies only if you accept marketing cookies.

Your data is transferred to Hong Kong, Singapore, the United States and the country where your company is formed, as described above. We keep a cross-border transfer impact assessment as the law requires.

If you withdraw consent or ask us to delete data, we may no longer be able to provide our service, and anti-money laundering law may require us to keep some records. We will tell you if that is the case.

Ask OCC uses artificial intelligence to answer questions. It suggests options only and does not make decisions about you.

19. Visitors in the United States

Based on our current size and activities, we do not believe US state consumer privacy laws such as California's CCPA apply to us. We do not sell personal data. If your browser sends a Global Privacy Control signal, we treat it as a refusal of advertising cookies. You can use the rights described in this notice wherever you live.

20. Children

Our services are for adults forming and running companies. The website is not aimed at anyone under 18, and we do not knowingly collect data from children. If you think a child has sent us data, contact us and we will delete it.

21. Contact for people in the EU and UK

If you are in the EU, EEA or UK, you can contact us directly about anything in this notice at privacy@offshorecompanycorp.com. We answer in English.

We have not appointed a representative in the EU or the UK under Article 27 of the GDPR and UK GDPR. We will review this before our client portal starts storing identity documents, and if we appoint representatives we will name them here.

22. Changes to this notice

We will update this notice when our services or the law change. The version and date are shown at the top. Forms record the version you saw. If we make an important change, we will say so on the website, and where the law requires, we will ask for your consent again.