Contact Offshore Company Corp

Who we are

Offshore Company Corp (OCC) is a trading name of One IBC Limited and the client brand of One IBC Group. When you place an order, your contract is with One IBC Limited.

One IBC Limited is licensed by the Registrar of Companies in Hong Kong to carry on a trust or company service business. Its licence number is TC001305. The licence is issued under Part 5A of the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615).

Head office: Unit 1411, 14/F, COSCO Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong.

One IBC Group includes One IBC Limited in Hong Kong and One IBC Pte. Ltd in Singapore, which are sister companies. We have operated since 1997. We are not a bank, a law firm or a tax adviser.

How to check our licence

The Companies Registry keeps a public register of TCSP licensees. Search it for "One IBC Limited" or for licence number TC001305. The register shows the licensee's name, licence number and business address.

If a website, email or message uses our name but the details do not match the register or the channels on this page, do not pay. Tell us at customer.success@offshorecompanycorp.com.

How to make a complaint

If something went wrong, tell us. Use the complaint option on the contact page, email customer.success@offshorecompanycorp.com or write to our head office. Please include:

• your name and the email address you used with us;
• your order or invoice number, if you have one;
• what happened, with dates;
• what you would like us to do, for example correct a document, explain a fee or refund a payment;
• copies of any emails or documents that help us understand the problem.

What happens after you complain

We acknowledge your complaint within 2 business days and tell you who is handling it.

Someone who was not involved in the matter reviews it. We send you a full written reply within 30 days. If we need more time, we tell you why and when you will hear from us.

Our reply explains what we found, what we will do and, if we cannot agree with you, why not. It also tells you where you can take the matter next.

Making a complaint does not affect your legal rights.

If you are not satisfied with our reply

You can take the matter to an outside body. Which one depends on the type of problem.

• Licensing and anti-money-laundering matters: the Companies Registry supervises TCSP licensees. It can look at whether a licensee meets its licensing and customer due diligence duties. It does not settle price or contract disputes or order refunds.
• Personal data held in Hong Kong: the Privacy Commissioner for Personal Data (PCPD). A complaint must usually be made within 2 years of when you learned about the problem.
• Personal data of people in the EU or EEA: the data protection authority in the country where you live or work. In the UK: the Information Commissioner's Office (ICO).
• Personal data of people in Singapore: the Personal Data Protection Commission (PDPC). In Vietnam: the Ministry of Public Security, which supervises personal data protection.
• Contract disputes: our Terms are governed by Hong Kong law, and the Hong Kong courts decide disputes. The Small Claims Tribunal hears claims of up to HK$75,000. If you are a consumer, you keep the mandatory rights of the country where you live.
• Individuals acting as consumers in Hong Kong can also ask the Consumer Council for help.

Data protection contact

One IBC Limited decides how and why your personal data is used for our services. For questions about your data, or to ask for a copy of it, email privacy@offshorecompanycorp.com or choose "Privacy request" on the contact page.

Under Hong Kong's Personal Data (Privacy) Ordinance, we answer a data access request within 40 days. Under the GDPR and UK GDPR, the time limit is one month, which can be extended in some cases.

Some records must be kept even if you ask us to delete them. As a TCSP we keep customer due diligence records for at least 5 years after the business relationship ends, as the Anti-Money Laundering and Counter-Terrorist Financing Ordinance requires.

The privacy policy explains what we collect, why, who we share it with and your rights.

Anti-money laundering and requests from authorities

As a licensed TCSP we must identify our clients and their beneficial owners, check where funds come from and keep records. We do not act for anyone who does not pass these checks.

If we know or suspect that property is linked to crime or terrorism, Hong Kong law requires us to report it to the Joint Financial Intelligence Unit. The law also forbids us from telling the person concerned that a report was made.

Law enforcement agencies and regulators can send requests to privacy@offshorecompanycorp.com or in writing to our head office. We disclose information only when the law allows or requires it.

If you think someone is pretending to be us, check the official channels on our About page and email customer.success@offshorecompanycorp.com. You can also report fraud to the Hong Kong Police.

Languages

We work in English: our website, documents, emails and calls. Ask OCC, our AI assistant, may answer in your language, but its answers are general information, not advice.